Privacy Policy

1. Introduction

ErayAI (“ErayAI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, engage our services, or interact with us.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, and company details when you contact us or engage our services.
• Communications: Messages, feedback, and correspondence you send to us.
• Project information: Product, brand, and commercial details you share so we can deliver our services.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, timestamps, and interaction patterns.
• Device data: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use strictly necessary and analytics cookies. See Section 6 for details.

2.3 Client & Marketing Data

When we run DTC stores and marketing campaigns on behalf of clients, we may process data within third-party platforms (e.g. Shopify, Meta, Google, TikTok) under their respective terms. We act as a service provider and handle such data only to deliver the services agreed with our clients.

3. How We Use Your Information

• Provide, maintain, and improve our products and services.
• Respond to your inquiries and support requests.
• Send transactional emails and, with your consent, marketing communications.
• Detect, investigate, and prevent security incidents and abuse.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting, analytics, and payment processors acting on our behalf.
• Legal authorities: When required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we securely delete or anonymize it.

6. Cookies & Tracking

Our website uses a minimal set of cookies:

You can manage cookie preferences in your browser settings at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Port your data to another service.
• Withdraw consent at any time.

To exercise any of these rights, contact us at admin@erayai.net.

8. Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website and updating the “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: